Shopmonkey Description

Listen to real shop owners talk about their experience with the best repair shop management software. Our shop management software allows you to communicate with customers directly. Send updates and get estimates. Answer questions. Send appointment reminders and confirmations to your customers, giving them more flexibility. Shopmonkey is able to help you manage any type of shop, no matter what it is. Shopmonkey's shop management system is tailored to your industry. There's no need to start from scratch. Shopmonkey will transfer your customer data, invoices and other information. You can customize the workflow to meet your needs. Add notes, modify milestones, or use Tags for VIPs, pick-up times, and so everyone is on the same page.

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Pricing

Free Trial:
Yes

Integrations

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Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Shopmonkey
Year Founded:
2016
Headquarters:
United States
Website:
www.shopmonkey.io
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Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support

Shopmonkey Features and Options

Auto Repair Software

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management

Shopmonkey Lists

Shopmonkey User Reviews

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  • Name: Laura B.
    Job Title: Operations Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Shopmonkey-Update to 2.0 Disaster

    Date: Jan 13 2025

    Summary: Product has potential but there is no live support/training to help onboard new users. There are a lot of issues to be ironed out on the new 2.0 version of Shopmonkey. They seem like they are trying to fix issues but they are not up to par as of yet.

    Positive: Web based, easy to navigate even for those not familiar with computers (mechanics found it easy to use).

    Negative: We signed on and in just a few months, Shopmonkey upgraded to their 2.0 version. It was a disaster. On 9/26 we were informed that after 9/30, we were no longer able to sync QBs with Shopmonkey. Support was pathetic. We are now creating double entries until we iron out our issue. May move to Fullybay for the extra cost as this is totally inefficient and all Shopmonkey said was "We are sorry." They provide NO training. They have short videos to watch but they do not address the nuances of each shop and questions need to be submitted to support online or by phone and it can take several days before you get an answer. Sales rep dropped us after we signed on. Very disappointed.

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